FAQ

Where do I pick up my tickets?

Tickets may be picked up at the box office located right outside of the Amphitheater on Red River for all outdoor events. For indoor shows tickets may be picked up at the host stand located at the restaurant entrance.

Can I buy tickets at the box office?

If the show has not sold out you may purchase tickets at the box office; however, we do encourage patrons to purchase their tickets in advance if they are concerned the show may sell out.

How do I purchase tickets in advance?

Tickets may be purchased in advance through Front Gate Tickets online at http://stubbs.frontgatetickets.com, over the phone at 512-389-0315, or at any official Front Gate Ticket outlets including Stubb’s BBQ and Waterloo Records in Austin and Sundance Records in San Marcos.

Is there seating in the venue?

Stubb’s is a standing room only venue. Only for special events that require a seated audience will there be seating available.

What type of payment is accepted?

Stubb’s takes cash and all major credit cards. Checks will not be accepted as payment.

Do I need an ID to enter the venue?

Stubb’s is an all ages venue; however, if you are over 21 and do not have the proper identification, alcohol consumption and reentries will not be allowed.

Do I need an ID to drink?

A valid Texas driver’s license must be provided in order to consume alcohol at the venue. If you are from out-of-state or are providing a passport, please furnish another photo ID in addition to your license, as well as a second form of identification, including a credit card, insurance card, etc.

Does the club offer food?

Yes, food can be purchased inside the restaurant. The restaurant is open until 9 PM on Sunday, 10 PM Monday – Thursday and 11 PM Friday and Saturday.

Are there limits upon how many drinks I can purchase at one time?

In line with TABC regulations, patrons are allowed to purchase only two (2) drinks per individual present at point of purchase.

What happens to minors who are caught drinking under aged?

Immediate expulsion from the venue will result for minors caught drinking. In severe cases the proper authorities will be contacted if resistance arises.

I forgot to close out my tab at the bar; where can I pick up my credit card?

You are welcome to pick up your card the next time you visit Stubb’s, any bartender, hostess or security personnel can assist you in retrieving your lost item. Please feel free to call in advance and notify management of you lost credit card.

Is there a dress code?

We ask that patrons please wear appropriate footwear to the event. Shoes are required for access to the venue.

Can I smoke in the venue?

Outside only. Austin’s Smoking in Public Places Ordinance (SIPPO) was approved by Austin voters in May of 2005 and became effective on September 1, 2005. The Smoking Ordinance prohibits smoking in most public places. Stubb’s is not listed as an exception and is thus a nonsmoking venue when inside.

Do you allow crowd surfing or moshing?

Under no condition does Stubb’s allow crowd surfing. Doing so will result in immediate expulsion from the venue.

Can I leave the venue and come back?

Stubb’s has a strict no-reentry policy for patrons under the age of 21. Reentry for patrons over the age of 21 is allowed with a valid ticket stub and wristband provided by the venue.

Where are your emergency exits located?

For a map of emergency exits located in the venue, please refer to the production tech pack.

Does the venue have emergency lighting or a sprinkler system?

Stubb’s is fully equipped with an emergency lighting and sprinkler system, should an emergency take place.

Are there paramedics on staff?

Paramedics are staffed on a show-by-show basis and are thus not present at all shows. If you experience an emergency that requires medical attention please contact the closest security guard and they will help you with you needs.

Does the venue allow pyrotechnics?

Stubb’s does not allow the use of pyrotechnics by any artist or patron at our facilities.

Do you have a security staff on hand and how can they assist me?

Security staff is provided and is located at all entrances and exits, and roaming within the venue to assist in maintaining order. If you have any questions or need assistance with a complication, please alert any of the security staff on site.

I’m disabled, what kind of accommodations can you make for me?

Stubb’s is equipped to accommodate all ADA patrons’ needs. If you require specific accommodations, please call in advance or notify the front gate manager upon arrival, so they may be arranged.

Is there a security screening for entering the venue?

For all outdoor concerts there is a bag check and pat down upon entering the amphitheater. If you leave the venue and wish to re-enter, you will be subject to another bag check and pat down.

What am I not allowed to bring?

Prohibited items include:

Plastic containers, sealed or unsealed, (i.e. water bottles), thermoses, bota bags or wine skins

Alcoholic beverages or illegal drugs

Glass bottles or aluminum cans

Laser pointers (will be confiscated and patron will be subject to ejection)

Recording devices (audio, video or cameras as restricted per show)

Any weapon or item construed as a weapon such as guns, knives, sticks, tasers, fireworks, or firearms

Bullhorns or noise makers

Backpacks

Umbrellas

Lawn chairs

Confetti

Animals (except certified guide dogs)

Skateboards

Chains or jewelry with spiked edges

I’ve lost an item at a show; where can I try to locate it if it’s been found?

You are welcome to pick up your lost item the next time you visit Stubb’s, any bartender, hostess or security personnel can assist you in retrieving your belongings. Please feel free to call in advance and notify management of your lost property.

If I leave something in my car, can I leave to get it and reenter the venue?

Stubb’s has a strict no-reentry policy. Only in emergency circumstances will reentry be allowed.

Can I bring a camera and audio/video recording equipment?

Ultimately, the camera and recording policy are up to the discretion of the artist performing that evening, but in most cases the house policy represents an industry standard. Stubb’s standard house policy does not allow professional cameras, audio or video recording devices, or cameras with detachable lenses unless the artist performing that evening has approved proper press credentials. Point and shoot cameras that fit in a front shirt pocket are acceptable as long as they do not have a detachable lens.

Can I bring a chair, or can you provide one?

You are not allowed to bring a chair to the venue. If you are in serious need of a chair due to a medical condition, please contact the front gate manager for assistance.

May I bring food?

Outside food and beverage are not permitted, but you may purchase food and drink inside the venue.

Can you hold my backpack or coat?

Stubb’s does not provide a coat or bag check at the venue. If you bring either one of these items you will be accountable for it the entire evening.

What time are doors?

Standard door times are at 7:00. This may not be the case for all shows. For door times please reference your ticket or the venue website. For a list of upcoming shows please refer to www.stubbsaustin.com.

What time does the show start?

Standard show times usually begin an hour after doors although this may not always be the case.

What happens if an event is cancelled or postponed?

If a show is cancelled or rescheduled ticket holders will be notified immediately via email by Front Gate Tickets. For further information on cancellations and reschedules please refer to the Front Gate Tickets FAQ at http://www.frontgatetickets.com/support/faq/#6 and the Front Gate Tickets terms of sale at http://www.frontgatetickets.com/support/terms/.

How late do your shows run until?

End times vary but Stubb’s Waller Creek Amphitheater has a hard curfew of 10:30 PM Sunday – Wednesday, 11:00 PM Thursday and 12:00 AM Friday and Saturday. The indoor stage has a hard curfew of 1:45 AM every night.

Does my child need a ticket?

Children under five do not require a ticket to attend the show however, if the event you are attending is children’s entertainment focused, all attendees will require a ticket at full face value.

How old do you have to be to attend the show?

Stubb’s is an all age’s venue. However, a guardian is still responsible for children under the age of seventeen.

My child wants to attend a show on their own, is this ok?

Young adults are allowed to attend a show on their own but a guardian is still responsible for any child under seventeen.

Can I bring a stroller?

Stubb’s does not allow strollers. Please contact us in advance regarding special circumstances and contact the Front Gate Manager upon your arrival to the show.

Can my child consume alcohol if I am present?

Regardless of guardian presence, individuals under the age of 21 may not consume alcohol in all cases.

Where is the club located?

Stubb’s is located downtown on the corner of 8th and Red River.

How do I get to Stubb’s?

For detailed directions and a map of the venue location please visit our contact page.

Where do I park?

Stubb’s does not have its own parking lot. Parking is available at any open pay station meters in the surrounding area or in any open parking garages.

Is there an ATM in or near the venue?

There is an ATM located inside of the venue as well as several next to nearby businesses.

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Stop in and check out our other locations at Graceland Grocery, Mean Eyed Cat and Crestview!

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@MichaelFranti lost in the moment. See him at Stubb's Fri Aug 25 for the Love Out Loud Tour. Link in bio for tickets! Photo by @antstoney. #loveoutloud #soulrocker

Thank you everyone for supporting #HotSummerNights presented by Red River Cultural District! It was a beautiful week of free music and events that brought together the Red River community, and we were proud to be a part of it. Photo taken at Golden Dawn Arkestra on Saturday 7/15.

@cymbalseatguitars here with a special Insta takeover in advance of tomorrow's show with @palodurotx at Stubbs! Here is Joe pumping gas in El Paso. More on @stubbsaustin Insta story!

Make up your mind // Decide to walk with me // Around the lake tonight - @thetoadies on "Possum Kingdom" 👑 See them live at Stubb's on November 10th with @local_h! 📸 by @underoursoles via @austinparksfdn

HEY YALL! We are @lolatried from Austin and we are gonna be taking over the Stubbstagram today, we're playing with @thekickback on 7/25 on the inside stage, hope to see you there! 📸: @katrina.barber

These shows are now on-sale! 9/1 Jon Wolfe, 9/8 Ghostland Observatory, 10/28 Keller Williams and 11/5 Matisyahu. Buy now at StubbsAustin.com

Downtown we let it go // Sunset high and our bodies low // Blood rush in the hazy glow // My hands, your bones - @ohwondermusic on "Lose It", coming to Stubb's 10/11 for the 6th Annual Waller Creek Conservancy Benefit!

@goldendawnarkestra plays at Stubb's for #hotsummernights this Saturday and it's FREE! Come early, stay late, and bring your friends. All are welcome!

Just announced! Jon Wolfe ~ Any Night in Texas Tour ~ with special guests Django Walker and Shotgun Rider at Stubb's Waller Creek Amphitheater Friday, September 1st!

The full list of farms, food and artisans is now available for the HOPE Farmers & Craft Food Market next Thursday, July 13th, including Johnson's Backyard Garden, Austin Kolache Company, Jeanny's Elixirs, 23 Soap Company and many, many more! See the full list and RSVP at the link in our bio. PLEASE NOTE: You must email farm@jbgorganic.com to reserve your box of veggies ahead of time.

Lead me back to the place I'm from / Past the farms and debris / You can see it from the highlands / As you roam 'long the range @thewarondrugs from "Come To The City"