Accessibility

Stubb’s does not have its own parking lot. Parking is available at any open pay station meters in the surrounding area or in any open parking garages. 

We advise that ADA patrons be dropped off due to parking limitations. Drop off location is at the corner of 9th St. & Red River St.

The Main Entrance to Stubb's Bar-B-Q is accessible. Stubb's Bar-B-Q has an elevator located behind the restaurant on the deck which provides access to the accessible seating area. 

When arriving, ADA patrons do not need to wait in the GA line. Please ask a Stubb's staff member for an ADA escort, and we will assist.

Assistive Listening Devices (ALDs) are distributed by our production team. Headsets and receivers are provided at no cost. Personal headphones can be used with a 1/8th inch connector.  A photo ID is required. 

Please email callie@stubbsaustin.com in advance or ask management the day of your show for assistance. 

We allow a small commercially sealed package of unopened snacks such as small packs of cookies, etc. If you use insulin, please see the medication needs on this page for more information.

Stubb's Bar-B-Q takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our management team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

Please email callie@stubbsaustin.com prior to your show for questions. 

If you need a sign language interpreter or other communication accommodations for an event—such as real-time captioning, or written materials—please email your request to callie@stubbsaustin.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event.

On the day of the show, if you would like assistance getting to your seat, please check in with Guest Services. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

For real-time updates during your visit, please check our social channels

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  

Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over the counter medication must be in its original packaging.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

The restrooms inside the restaurant are accessible. 

Service Animals are welcome at Stubb's Bar-B-Q.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Accessible tickets can only be purchased online at LiveNation.com. Our box office is not equipped to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

In a general admission event, the accessible seating area can reach capacity early and is first-come, first-served. 

To find tickets in the Accessible Seating Area of Stubb's Bar-B-Q, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.