FAQ

Location and Directions

Where Is Stubb’s Located?

Stubb’s is located downtown on the corner of 8th and Red River.

How Do I Get To Stubb’s?

For detailed directions and a map of the venue location please visit our Locations page.

Where Do I Park?

Stubb’s does not have its own parking lot. Parking is available at any open pay station meters in the surrounding area or in any open parking garages. Public parking is limited, so we encourage taking a cab or rideshare to shows.

Where is the Cab and Rideshare Drop-off and Pickup Location?

Please have your cab or rideshare drop off and pick up at the corner of 9th and Red River. Do not get dropped off or picked up immediately in front of the amphitheater gate on Red River as it is a danger to you and other patrons.

Common Ticketing Questions

How Do I Purchase Tickets In Advance?

Tickets may be purchased in advance through Front Gate Tickets online at https://stubbs.frontgatetickets.com/ or over the phone at 888-512-SHOW.

Can I Buy Tickets At The Box Office?

If the show has not sold out you may purchase tickets at the box office; however, we do encourage patrons to purchase their tickets in advance if they are concerned the show may sell out.

Where Do I Pick Up My Tickets?

Tickets may be picked up at the box office located right outside of the Amphitheater on Red River for all outdoor events. For indoor shows tickets may be picked up at the host stand located at the restaurant entrance.

I haven’t received my tickets in the mail yet. What should I do?

Please contact Front Gate Tickets if you do not receive your tickets within 48 hours before the event. For fan club pre-sale orders, please contact us at least 4 days before the show. For orders not received via mail, Will Call is the next delivery option.

Do I need to print my ticket(s)?

No! If your tickets were sent via digital delivery to your email, or you have a QR code, all you need to do is present the barcode (or QR code) on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.

Helpful hint: Multiple tickets are emailed in separate PDF attachments.

The show is tonight, and I cannot print or find my tickets. What should I do?

Please contact Front Gate Tickets customer service at 888.512.SHOW. If it is outside of our normal business hours, please take your photo ID and receipt to the box office and they will be able to assist you there.

Front Gate Tickets is available via phone Mon - Sat, 9am to 9pm and Sun, 9am to 6pm CST.

Can I exchange/upgrade my tickets?

All sales are final, and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact Front Gate Tickets directly for more information.

What is your refund policy?

All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.

Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.

I purchased a ticket from another website, can you tell me if it’s valid?

If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Front Gate Tickets and Stubb's is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.

Common Venue Questions

Is there seating in the venue?

Stubb’s is a standing room only venue. Only for special events that require a seated audience will there be seating available.

Can I bring a chair, or can you provide one?

You are not allowed to bring a chair to the venue. If you are in serious need of a chair due to a medical condition, please email our Front Gate/ADA Assistance Supervisor in advance so special accommodations may be arranged: Freddy Hernandez fhernandez@stubbsaustin.com

I’m disabled, what kind of accommodations can you make for me?

Stubb’s is equipped to accommodate all ADA patrons’ needs. If you require specific accommodations, please email our Front Gate/ADA Assistance Supervisor in advance so they may be arranged: Freddy Hernandez fhernandez@stubbsaustin.com

What type of payment is accepted?

Stubb’s takes cash and all major credit cards. Checks will not be accepted as payment.

Is there an ATM in or near the venue?

There is an ATM located inside of the venue as well as several next to nearby businesses.

Do I need an ID to enter the venue?

Stubb’s is an all ages venue; however, if you are over 21 and do not have the proper identification, alcohol consumption and reentries will not be allowed. A guardian is responsible for children under the age of seventeen.

Do I need an ID to drink?

A valid Texas driver’s license must be provided in order to consume alcohol at the venue. If you are from out-of-state or are providing a passport, please furnish another photo ID in addition to your license, as well as a second form of identification, including a credit card, insurance card, etc.

Are there limits upon how many drinks I can purchase at one time?

In line with TABC regulations, patrons are allowed to purchase only two (2) drinks per individual present at point of purchase.

What happens to minors who are caught drinking underage?

Immediate expulsion from the venue will result for minors caught drinking. In severe cases the proper authorities will be contacted if resistance arises.

Can my child consume alcohol if I am present?

Regardless of guardian presence, individuals under the age of 21 may not consume alcohol in all cases.

My child wants to attend a show on their own, is this ok?

Young adults are allowed to attend a show on their own but a guardian is still responsible for any child under seventeen.

I forgot to close out my tab at the bar; where can I pick up my credit card?

You are welcome to pick up your card the next time you visit Stubb’s. Any bartender, hostess or security personnel can assist you in retrieving your lost item. Please feel free to call us at 512-480-8341 in advance to notify management of your lost credit card.

Does The Venue Offer Food?

Yes, food can be purchased inside the restaurant or at the food stand in the amphitheater. The restaurant is open until 9 PM on Sunday, 10 PM Monday – Thursday and 11 PM Friday and Saturday.

Is there a dress code?

We ask that patrons please wear appropriate footwear to the event. Shoes are required for access to the venue.

Can I smoke in the venue?

Outside only. Austin’s Smoking in Public Places Ordinance (SIPPO) was approved by Austin voters in May of 2005 and became effective on September 1, 2005. The Smoking Ordinance prohibits smoking in most public places. Stubb’s is not listed as an exception and is thus a non-smoking venue when inside.

Do you allow crowd surfing or moshing?

Under no condition does Stubb’s allow crowd surfing. Doing so will result in immediate expulsion from the venue.

Can I leave the venue and come back?

Stubb’s has a strict no-reentry policy for patrons under the age of 21. Reentry for patrons over the age of 21 is allowed with a valid ticket stub and wristband provided by the venue.

Are there paramedics on staff?

Paramedics are staffed on a show-by-show basis and are thus not present at all shows. If you experience an emergency that requires medical attention please contact the closest security guard for assistance.

Do you have security staff on hand and how can they assist me?

Security staff is located at all entrances/exits and are roaming within the venue to assist in maintaining order. If you have any questions or need assistance with a complication, please alert any of the security staff on site.

Does the venue have emergency lighting or a sprinkler system?

Stubb’s is fully equipped with an emergency lighting and sprinkler system, should an emergency take place.

Does the venue allow pyrotechnics?

Stubb’s does not allow the use of pyrotechnics by any artist or patron at our facilities.

Is there a security screening for entering the venue?

For all outdoor concerts, there is a bag check and handheld metal detector screening for all patrons entering the amphitheater. If you leave the venue and wish to re-enter, you will be subject to another security screening.

What am I not allowed to bring?

Prohibited items include:

  • Plastic containers, sealed or unsealed, (i.e. water bottles), thermoses, Bota bags or wine skins
  • Alcoholic beverages or illegal drugs
  • Outside food and beverage
  • Glass bottles or aluminum cans
  • Laser pointers (will be confiscated and patron will be subject to ejection)
  • Recording devices (audio, video or cameras as restricted per show)
  • Any weapon or item construed as a weapon such as guns, knives, sticks, tasers, fireworks, or firearms
  • Bullhorns or noise makers
  • Backpacks
  • Umbrellas
  • Lawn chairs
  • Confetti
  • Animals (except certified guide dogs)
  • Skateboards
  • Chains or jewelry with spiked edges
  • Strollers

Can I bring a camera and audio/video recording equipment?

Ultimately, the camera and recording policy are up to the discretion of the artist performing that evening, but in most cases the house policy represents an industry standard. Stubb’s standard house policy does not allow professional cameras, audio or video recording devices, or cameras with detachable lenses unless the artist performing that evening has approved proper press credentials. Point and shoot cameras that fit in a front shirt pocket are acceptable as long as they do not have a detachable lens.

Can I bring a stroller?

Stubb’s does not allow strollers. Please contact us in advance regarding special circumstances and contact the Front Gate Manager upon your arrival to the show.

Does my young child need a ticket?

Children under five do not require a ticket to attend the show. However, if the event you are attending is children’s entertainment-focused, all attendees will require a ticket at full face value.

Can you hold my backpack or coat?

Stubb’s does not provide a coat or bag check at the venue. If you bring either one of these items you will be accountable for it the entire evening.

I’ve lost an item at a show; where can I try to locate it if it’s been found?

You are welcome to pick up your lost item the next time you visit Stubb’s. Any bartender, hostess or security personnel can assist you in retrieving your belongings. Please feel free to call us at 512-480-8341 in advance and notify management of your lost property.

What time are doors?

Standard door times are at 7:00. This may not be the case for all shows. For door times please reference your ticket or the venue website. For a list of upcoming shows please refer to www.stubbsaustin.com.

What time does the show start?

Standard show times usually begin an hour after doors although this may not always be the case.

How late do your shows run until?

End times vary but Stubb’s Waller Creek Amphitheater has a hard curfew of 10:30 PM Sunday – Wednesday, 11:00 PM Thursday and 1:00 AM Friday and Saturday. The indoor stage has a hard curfew of 1:45 AM every night.

What happens if an event is cancelled or postponed?

If a show is cancelled or rescheduled ticket holders will be notified immediately via email by Front Gate Tickets. For further information on cancellations and reschedules please refer to the Front Gate Tickets terms of sale.